A Leading NBFC Streamlines Gold Loan Audits Across 300+ Branches with Audit360

Key Challenges

●    Scattered audit records across paper, Excel, and inboxes
●    Inadequate visibility on audit progress across branches
●    Delayed reporting due to manual workflows
●    Compliance gapsfrom missed entries and untracked issues
●    No structured mechanism for issue closure

The Solution

To bring clarity and control to the audit process, the NBFC implemented Audit360 across all branches. The platform supported both sealed packet inspections and packet-opening audits, validating ornament details, weight, and documentation..

Implementation Highlights

●    Digital Workflows: Paper checklists were replaced with mobile-friendly audit forms
●    Real-time Visibility: Live tracking of ongoing, completed, and pending audits
●    Data Integrity: Mandatory fields ensured complete audit entries
●    Issue Management: Integrated workflows for flagging, assigning, and resolving audit deviations
●    Fast Rollout: Deployed within 15 days with minimal disruption to branch operations

Results Achieved

●    Audit reports are generated 30× faster than the previous process
●    100% visibility into gold loan audit packets across all locations
●    Central team workload reduced by 70% through streamlined coordination
●    All raised issues were tracked to closure using structured workflows
●    Significant improvement in audit consistency and accuracy.

Business Impact

By digitizing its gold loan audit function with Audit360, the NBFC gained full control and transparency without disrupting its audit routines. The platform helped close critical compliance gaps, reduced reporting delays, and improved audit oversight—all while enabling live monitoring of 300+ branches.